Refund Policy
Effective date: August 28, 2026 / Last revised: October 13, 2026
Revision History
Revised: September 10, 2026 / Effective: September 10, 2026 — Articles 2, 3, 4 and 5 amended
Revised: September 14, 2026 / Effective: September 14, 2026 — Articles 2, 3 and 5 amended, Article 4-2 added
Revised: September 20, 2026 / Effective: September 20, 2026 — Articles 2, 3 and 4 amended
Revised: September 30, 2026 / Effective: September 30, 2026 — Articles 2 and 4-2 amended
Revised: October 13, 2026 / Effective: October 13, 2026 — Article 2 amended
The articles below are an English translation for reference only. The Korean original is the legally binding version.
QUANTARO content such as Saju, tarot and fortune readings is sold per item: you pay for each item and use that one item. Monthly subscription products exist only for the Membership (character chat) service; other content has no subscription. Membership subscriptions are never renewed or charged again automatically. Please read the policy below.
Article 1 (Refund Principles)
The Company processes refunds under the Act on the Consumer Protection in Electronic Commerce and related laws.
Article 2 (Refund Conditions)
| Situation | Refund | How it is handled |
|---|---|---|
| Payment was made but the reading was not delivered due to a system error | Full refund | Refunded within 3-5 business days after the request |
| The reading was delivered (viewed) | Not refundable in principle | Limited by the nature of the content, except where the Company is at fault |
| A paid reading was not delivered due to the Company’s fault | Full refund | Refunded as soon as confirmed, without a request |
| Duplicate or mistaken payment | Full refund | Refunded within 3-5 business days after confirmation |
| Within 7 days of paying for a Membership (character chat) subscription, not yet used | Full refund | Refunded within 3-5 business days after the withdrawal request |
| Within 7 days of paying for a Membership (character chat) subscription, partly used | Refund prorated by remaining days | The amount minus the days used is refunded within 3-5 business days |
| More than 7 days after paying for a Membership (character chat) subscription | Not refundable in principle | Except in case of service failure |
| A service failure caused by the Company lasted 48 hours or more (Membership subscription) | Refund prorated for that period | Refunded within 3-5 business days after confirmation |
| Within 7 days of paying for a one-month pass to "Na Yeonggyun’s One-Month Dream Chat" | Full refund before any chat; after chatting, refund prorated by remaining days | Refunded within 3-5 business days after the withdrawal request |
Article 3 (Non-Refundable Cases)
- Refunds for a simple change of mind (where delivery of the reading began immediately after payment)
- Dissatisfaction with the content of a fortune result (not refundable by the nature of the content)
- Refunds for tarot, Saju or fortune readings already delivered (viewed)
- Inability to use the Service due to reasons attributable to the user
- Refunds for a Membership subscription period more than 7 days after payment (service failures caused by the Company follow Article 2)
Article 4 (Withdrawal of Subscription)
(1) Per-item readings are digital content whose delivery begins immediately after payment; once delivery has begun, withdrawal is limited under Article 17(2)5 of the Act on the Consumer Protection in Electronic Commerce. The Company lets you try readings in advance through the "Free" menu.
(2) The Company shows on the payment screen in advance that withdrawal is limited for the content, and does not claim the limitation where it did not show this.
(3) Withdrawal requests follow the method in Article 5 and are received at the customer center email (quantarium1004@gmail.com).
Article 4-2 (Membership Subscription Period)
This article applies only to subscriptions for the Membership (character chat) service; all other content is paid per item.
(1) A Membership subscription lasts one month from the payment date and is never renewed or charged again automatically. To keep using it, simply pay again.
(2) As there is no automatic payment, no separate cancellation request is needed.
(3) Refunds for a period already paid follow the criteria in Article 2.
Article 5 (How to Request a Refund)
- Request a refund by customer center email quantarium1004@gmail.com
- Include: sign-up email, payment date, the content or Membership subscription paid for, reason for refund
- Reviewed within 1-2 business days, then the result is sent to you
- Once approved, refunded to the original payment method within 3-5 business days
Article 6 (Contact)
Email: quantarium1004@gmail.com | Phone: 1551-4220
Hours: weekdays 10:00-18:00 KST (closed weekends and Korean public holidays)